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FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

1.2 How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.3 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.4 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.5 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

1.6 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.7 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on UK Time (GMT).

2.2 How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 2 working days.

2.3 What are the shipping charges like?

Shipping is a flat fee of £4.50 to any UK address.

2.4 Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

2.5 There is a missing item in my order, what should I do?

We apologise for sending you an incomplete order. Please contact our Customer Care Team at info@mistamina.com and we will get back to you as soon as we can.

2.6 I’ve received a defective item, what should I do?

We apologise if you had received a defective item from us. Please contact our Customer Care Team at info@mistamina.com with a snapshot of the product and we will get back to you as soon as we can.

2.7 I’ve received an incorrect item, what should I do?

We apologise for sending you the wrong item. Please contact our Customer Care Team at info@mistamina.com and we will get back to you as soon as we can.

2.8 I’ve purchased the wrong size or color

We do not provide exchanges. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.9 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at info@mistamina.com if you have not received your parcel after 5 working days and we will assist you accordingly

2.10 Will there be an additional charge for redelivery?

You can refer to our Returns & Exchanges policy here and its procedures.

2.11 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

Drop us an email at info@mistamina.com and we will assist you further.